I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS IN MY ORDER?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1000+ products and 3 warehouse locations. Rest assured, you will get all your items.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers’ systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you’ll receive it. If your order is domestic and the tracking number doesn’t work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
Estimated Delivery Time
We usually ship items 3-7 days from the purchase date and depending on the shipping option you selected it will take 10-18 days for the carrier to deliver your items to your mail box. The processing time can also be affected by the item’s stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.
Free Shipping
Delivery: 12-18 days + Production time
Standard Shipping ($12.95)
Delivery: 12-16 days + Production time
International Shipping outside the US ($15.95)
Delivery: 15-25 days + Production time
We provide a tracking number for most orders.
How much does shipping cost?
We offer FREE SHIPPING in selected countries. We also offer express shipping. For complete information visit the Shipping page.
What forms of payment do you accept?
We accept Visa, Mastercard, Paypal.
Can I track my order?
Yes! You’ll receive an email with a tracking number when your order ships.
